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What we checked

Six things we confirmed before the seal went on

A person at TrenchlessRepair.com does every check, and we redo them every 12 months.

Owner interview

We talked with the owner about the trenchless work they really do.

Active contractor license

Their contractor license is active and in the company's name. We looked it up with the state.

Liability insurance

They carry at least $1 million in liability insurance, and we have the certificate.

Owns its trenchless equipment

They own the lining, bursting and camera equipment, so they aren't renting it for your job.

Does its own trenchless work

The crew that shows up at your house works for the company you hired, not a subcontractor.

Reputation review

Their reviews are solid (4 stars or better across 10+) and there are no open complaints against them.

What it tells you

  • If something goes wrong on your property, there's real insurance behind the company.
  • The company is licensed to do this work in your state.
  • You're hiring the people who actually do the work, with their own equipment.
  • Past customers are, on the whole, happy with them.

What it doesn't do

  • It isn't a warranty on your job. Get a written estimate every time.
  • Ask what warranty they give on the liner or new pipe, and get it in writing.
  • Ask for a camera inspection video of your line before you agree to a repair.
  • No badge doesn't mean a bad company; it may just not have applied yet. Check its license with your state board yourself.
Questions

About the badge

What does the Verified badge mean?

A person at TrenchlessRepair.com checked six things about the company: an owner interview, an active contractor license, at least $1 million in liability insurance, that it owns its trenchless equipment, that it does its own trenchless work, and its public reviews and complaint record.

Does Verified mean you guarantee the work?

No. Verified means the company passed our checks when we reviewed it. It isn't a warranty on any job. Always get a written estimate, and ask what warranty the company gives on the liner or new pipe.

Are companies without the badge bad?

Not necessarily. Many good companies simply haven't applied yet. The badge tells you we checked; without it, do the checks yourself: look up the license with your state board and ask for a certificate of insurance.

How current is the badge?

We re-check every company every 12 months, ask for the insurance renewal when a policy renews, and remove the badge if a license or policy lapses.

Does a company pay to be Verified?

Verification is included with our Enhanced and Pro listings; there is no separate fee. Paying never skips the checks: a company that doesn't pass doesn't get the badge.

Run a trenchless company? Apply for the Verified badge →