Provider Listing Agreement — Terms & Conditions

1. Parties

This agreement ("Agreement") is between the business that claims, creates or pays for a listing ("Provider," "you") and Wilde West LLC, an Arizona limited liability company operating TrenchlessRepair.com ("the Directory," "we"), 20403 N Lake Pleasant Rd, Suite 117, Peoria, AZ 85382.

2. Service

The Directory is an advertising & marketing service. It publishes directory listings of trenchless and sewer contractors on market pages at TrenchlessRepair.com, forwards homeowner estimate requests as described in Section 7, and provides each Provider a private dashboard with listing activity and search performance. The Directory does not limit the number of companies listed in a market.

3. Listings we create, and claiming them

We may list a business in a market using public business information (name, city, services) before the business contacts us. An unclaimed listing never shows a phone number or website. A business may claim its listing free by verifying that it owns or is authorized to represent the business; we may confirm ownership by calling the business number on file. A business that does not wish to be listed may ask us to remove it at admin@trenchlessrepair.com.

4. Plans

• Free (claimed) — $0. Your phone number, website link, logo, credentials, up to 20 job photos (after our review), a description of up to 75 words, your profile page, your dashboard, and delivery to you of estimate requests made from your listing. An unclaimed listing shows only name, service area and services.
• Regular — $99/month or $990/year. Adds placement above free listings, a share of market-wide estimate requests (Section 7), a description of up to 150 words, social links and a monthly report.
• Enhanced — $149/month or $1,490/year. Adds eligibility for the Verified badge (see trenchlessrepair.com/verify-badge), a description of up to 300 words, and placement above Regular listings.
• Pro — $299/month or $2,990/year. Adds a description of up to 500 words, a company video, three service spotlights, instant text alerts on new requests, first refusal on market requests (Section 7), and placement above Enhanced listings.

Within a plan, Verified listings appear first, then listings in the order they joined. We may add features to any plan at any time.

5. Billing & authorization

Paid plans are billed monthly in advance through our payment processor (Stripe), starting on the day you subscribe. By subscribing you authorize TrenchlessRepair.com and Wilde West LLC to charge your payment method the plan price each month until you cancel. Plan changes made from your dashboard take effect immediately and are prorated for the rest of the billing month. Prices may change with at least 30 days' email notice before your next billing date. There are no setup fees, no per-lead fees, and no percentage of your jobs — ever.

6. Term & cancellation

Paid plans are month to month with no minimum term. You may cancel at any time from your dashboard's billing page or by emailing admin@trenchlessrepair.com. Cancellation takes effect at the end of the month you've already paid for; we don't issue partial-month refunds. When a paid plan ends, your listing returns to the free plan unless you ask us to remove it.

7. Estimate requests

When a homeowner requests an estimate from a claimed listing (free or paid), the request is sent to that Provider only. When a homeowner requests an estimate for a market without choosing a company, it is sent to one Pro listing in that market (rotating when there is more than one) or, if there is none, to one paid listing in rotation. A request is never sent to more than one Provider at a time. Unclaimed listings do not receive homeowner contact details. The Directory does not guarantee any number, quality or conversion rate of requests.

Founding agreements. A provider who completed a founding-offer card authorization before September 18, 2026 remains on the founding terms they accepted (Version 1) for as long as that listing stays active; all other sections of this Agreement also apply to them.

8. Your listing content

You warrant that the business information you provide (license number, insurance status, service claims) is accurate and that you hold all licenses required to perform the advertised work in your market. You grant the Directory the right to display your company name, logo and provided content in your listing and related marketing. We may decline or remove content that is inaccurate, unlawful or misleading.

9. Suspension & removal

The Directory may suspend a listing for failed payment (Stripe retries automatically first) and may remove a listing that violates Section 8. If we remove your listing without cause, no further monthly fees accrue and any prepaid unused amounts are refunded pro-rata.

10. Disclaimers & liability

The Directory is an advertising & marketing service, not a party to any contract between you and your customers. We do not supervise, inspect, direct or control your work, and we make no warranty to any customer regarding it. To the maximum extent permitted by law, Wilde West LLC's total liability under this Agreement is limited to the fees you paid in the three months preceding the claim, and we are not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits or lost business opportunity.

We do not guarantee any particular number, quality, or conversion rate of leads. Lead volume depends on search demand, seasonality and your own response time, none of which we control.

11. Your work, your responsibility — indemnification

You perform the work; you carry the risk of the work. You agree to defend, indemnify and hold harmless Wilde West LLC, TrenchlessRepair.com, and their owners, officers, employees and agents from and against any and all claims, demands, damages, losses, liabilities, judgments, settlements, costs and expenses (including reasonable attorneys' fees) arising out of or relating to:

• any work you perform, quote, schedule, delay, or decline to perform for a customer, including property damage, personal injury, code or permit violations, and warranty claims;
• your negligence, misconduct, or breach of this Agreement;
• your lapse, suspension or absence of any required license, bond, registration or insurance;
• any claim that your listing content, marks, photographs or service claims are inaccurate, misleading, or infringe a third party's rights; and
• your handling of customer information after it is delivered to you, including any claim under a telemarketing, texting, e-mail or privacy law arising from how you contact a customer.

This obligation survives termination of this Agreement. We will notify you of any claim for which we seek indemnity and you may control the defense with counsel reasonably acceptable to us, provided you may not settle any claim in a way that imposes obligations on us or admits our fault without our written consent.

12. Insurance & licensing

Throughout the term you will maintain, at your own expense, the licenses and registrations required to perform the advertised work in your market, plus commercial general liability insurance of not less than $1,000,000 per occurrence and any workers' compensation coverage required by your state. You will provide a certificate of insurance within ten (10) business days of our request. Letting a required license or policy lapse is grounds for immediate removal of your listing under Section 9.

13. Dispute resolution — talk, then mediate

Neither of us wants to spend more on a dispute than the dispute is worth. So before either party files suit, we agree to this ladder:

1. Direct discussion (30 days). The complaining party sends a written description of the dispute and the resolution it wants to the other party's contact address. Both parties will confer in good faith for thirty (30) days.
2. Mediation. If that fails, the parties will submit the dispute to non-binding mediation before a single mediator in Maricopa County, Arizona, jointly selected or, failing agreement, appointed by a recognized mediation service. Each party bears its own costs and the parties split the mediator's fee equally.
3. Court. Only after mediation concludes, or if the other party refuses to participate within sixty (60) days of a written mediation request, may either party file suit in the courts identified in Section 14.

Nothing in this Section prevents either party from seeking injunctive relief to protect intellectual property or confidential information, or from bringing an individual claim in small-claims court. Steps 1 and 2 do not apply to our collection of undisputed unpaid fees.

14. Governing law

This Agreement is governed by the laws of the State of Arizona, without regard to conflict-of-laws rules. Venue for any dispute is Maricopa County, Arizona, and both parties consent to that jurisdiction.

15. Entire agreement

This Agreement, together with the listing application you submitted and the checkout authorization you accepted, is the entire agreement between the parties on this subject and supersedes prior discussions. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.

16. Contact

Questions about this Agreement: admin@trenchlessrepair.com.